第五課時

　　Section Two

　　( Questions 18 22 )

　　 you will hear another five short pieces.

　　 For each piece, decide what the speaker is trying to do.

　　 Write one letter ( A H ) next to the number of the piece.

　　 You will hear the five pieces twice.

　　18._________________

　　19._________________

　　20._________________

　　21._________________

　　22._________________

　　A place an order

　　B make a complaint

　　C change an appointment

　　D give a warning

　　E explain a delay

　　F thank someone

　　G make an arrangement

　　H reject an offer

　　答案：BGFEC

　　Tape scripts:

　　18. This is the third time Ive called about this. Its a complete waste of my time and my staffs time. When we ordered the photocopier from you, you assured us it would be installed by one of your engineers and set up ready for use. Well, all your engineer basically did is plug it in and that was that. And now every time we switch it on, we get a warning message. But we dont know what it means because your man didnt even leave us a copy of the manual.

　　19. Before we begin, Ive been asked to tell you that Dr Jones has been delayed. That means he wont make it in time for his presentation on Dealing with Complaints. Unfortunately, this means weve had to cancel the session and anyone who signed up for it should now choose between the other two sessions which are running this afternoon. Thank you. And now Ill hand you over to Kate.

　　20. Im just ringing to tell you about the positive feedback weve had on the presentation you gave the other day. I really appreciate you stepping in like that at the last moment. I know you were a bit nervous, but Im very grateful you agreed to do it. And looking at the feedback forms, it seems the only complaint was about the size of the room. So, well done!

　　21. Ive checked with the Warehouse Manager and it seems there was a mix-up with the transport documents and your order was somehow sent to Gatwick instead of Heathrow. By the time the driver got back to Heathrow, hed missed the next flight out. And then there was an announcement cancelling the last flight due to technical problems. Anyway, your order will be on the first plane tomorrow.

　　22. Hello, David. This is Tina Woodhouse. I was just calling to say Im actually busy on the 15th, so I wont be able to see you in the morning. In fact, Ill be out all that week. So, I was wondering, rather than delaying things any longer, could we bring everything forward to the 14th? If thats OK. for you, perhaps you could call me. My extensions 349.

　　5 FUNCTION 1) 人員：security guard, receptionist, typist, (dictate), secretary, assistant badge 胸卡 salesperson, shop assistant, consultant, advisor, analyst, researcher too fussy/picky 挑三揀四的 expert, specialist, operator, cleaner, courier(通信員，聯絡員) engineer, machinist, technologist, technician 問題：problem, trouble, failure,breakdown,crackdown,out of order engineer 工程師 machinist 機械師 technologist 技術人員 technician 技工 tech-support 技術支持 trainer, trainee session 一次課 participant 參與者 fee 費用

　　seminar(座談會)，presentation, discussion, workshop group(分組) 　　　　 airhostess, stewardess(空中小姐) 　　　　 check in, luggage, case, purse, take off, land, arrive, board, window seat, aisle seat, briefcase(公文包)　suitcase(拉桿箱) 　 住宿：預約　reserve/book 　入住 check in 登記表 registration card room double room/twin room suite 套房　executive room 行政間 　　　 facility wake-up call, laundry, courteous bus(禮儀車), airport shuttle, river taxi 部門：headquarters, head office(總部)，subsidiary, branch, office(分公司)

　　2) 設備 printer(打印機), photocopier(復印機), fax(傳真) answering machine(答錄機) , projector(投影儀),scanner(掃描儀) 　 　　paper shredder(碎紙機), video player, video recorder 　　 　duplicate 復印　OHP 投影儀

　　6 TOPIC 文件 bank statement　銀行清算單 bank account(銀行帳戶), current account(活期帳戶), deposit account(定期帳戶) transfer 轉帳　　　cash　現金　cheque　支票　 interest rate　利率　　exchange rate 匯率　　bank holidy　銀行假日 financial statement　財務報表 balance sheet 資產負債表　　　assets 資產　liabilities　負債　equity　權益 current assets　流動資產　fixed assets　固定資產 invisible assets　無形資產 profit and loss account 損益表 income statement revenue 收入　cost 成本 expenses 開支　net/gross income 毛/凈收入 expenses claim form 報銷申請表　reimburse，reimbursement　報銷：

　　PART TWO

　　Questions 13-22

　　Section One

　　(Questions 13-17)

　　You will hear five short recordings.

　　For each recording, decide which type of document the speaker is talking about.

　　Write one letter (A-H) next to the number of the recording.

　　Do not use any letter more than once.

　　After you have listened once, replay the recordings.

　　13

　　14

　　15

　　16

　　17

　　A an invoice

　　B a price-list

　　C a bank statement

　　D a receipt

　　E a company cheque

　　F a balance sheet

　　G a contract

　　H an expenses claim form

　　答案：EBGFA

　　Tapescripts

　　Part Two. Question 13 to 22.

　　Section One. Question 13 to 17.

　　You will hear five short recordings.

　　For each recording, decide which type of document the speaker is talking about.

　　Write one letter (A-H) next to the number of the recording.

　　Do not use any letter more than once.

　　After you have listened once, replay the recordings.

　　You have 15 seconds to read the list A-H.

　　[pause]

　　Now listen, and decide which type of document each speaker is talking about.

　　[pause]

　　Thirteen

　　Woman: Well no wonder the banks returned it unpaid. Look, the figures dont match the amount in words. I expect someone was filling it in in too much of a hurry. Lets see, wed better issue another one straight away to pay Mrs Burton, because itll be another three weeks if we wait for the next cycle of payments. Her expenses on that sales trip were pretty high, and it wouldnt be fair to keep her waiting much longer.

　　[pause]

　　Fourteen

　　Man: Some of the suppliers are already asking about the increases. Ill check, but I seem to remember from last weeks meeting that in the end we agreed on three per cent. So that Ill do is go down each column and calculate the new amounts, and then it can be printed in time to be inserted into the new brochures. Can you check the figures for me, though, before it goes to the printers?

　　[pause]

　　Fifteen

　　Woman: Weve just received the paperwork from you about cleaning our premises, and I have to say that it doesnt reflect what we agreed in our conversation last week. For one thing, it says that we have to supply our security code, and for another it specifies monthly payment in advance, and I told you both of those were out of the question. Im afraid I really cant sign this. Could you send me a revised one?

　　[pause]

　　Sixteen

　　Man: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. Thats even when we take into account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid order are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the companys overall position is still strong.

　　[pause]

　　Seventeen

　　Woman: Ive just asked the Arden Conference Centre about availability for our next training seminar, and they said they still havent been paid for the one before last.. Ive had to ask them to send a duplicate! We really must be careful. Arden give us very favourable prices, but we havent got a contract with them Can you deal with it straight away so we stay in their good books?

　　[pause]

　　Now listen to the recording again.

　　第五課時

　　Section Two

　　( Questions 18 22 )

　　 you will hear another five short pieces.

　　 For each piece, decide what the speaker is trying to do.

　　 Write one letter ( A H ) next to the number of the piece.

　　 You will hear the five pieces twice.

　　18._________________

　　19._________________

　　20._________________

　　21._________________

　　22._________________

　　A place an order

　　B make a complaint

　　C change an appointment

　　D give a warning

　　E explain a delay

　　F thank someone

　　G make an arrangement

　　H reject an offer

　　答案：BGFEC

　　Tape scripts:

　　18. This is the third time Ive called about this. Its a complete waste of my time and my staffs time. When we ordered the photocopier from you, you assured us it would be installed by one of your engineers and set up ready for use. Well, all your engineer basically did is plug it in and that was that. And now every time we switch it on, we get a warning message. But we dont know what it means because your man didnt even leave us a copy of the manual.

　　19. Before we begin, Ive been asked to tell you that Dr Jones has been delayed. That means he wont make it in time for his presentation on Dealing with Complaints. Unfortunately, this means weve had to cancel the session and anyone who signed up for it should now choose between the other two sessions which are running this afternoon. Thank you. And now Ill hand you over to Kate.

　　20. Im just ringing to tell you about the positive feedback weve had on the presentation you gave the other day. I really appreciate you stepping in like that at the last moment. I know you were a bit nervous, but Im very grateful you agreed to do it. And looking at the feedback forms, it seems the only complaint was about the size of the room. So, well done!

　　21. Ive checked with the Warehouse Manager and it seems there was a mix-up with the transport documents and your order was somehow sent to Gatwick instead of Heathrow. By the time the driver got back to Heathrow, hed missed the next flight out. And then there was an announcement cancelling the last flight due to technical problems. Anyway, your order will be on the first plane tomorrow.

　　22. Hello, David. This is Tina Woodhouse. I was just calling to say Im actually busy on the 15th, so I wont be able to see you in the morning. In fact, Ill be out all that week. So, I was wondering, rather than delaying things any longer, could we bring everything forward to the 14th? If thats OK. for you, perhaps you could call me. My extensions 349.

　　5 FUNCTION 1) 人員：security guard, receptionist, typist, (dictate), secretary, assistant badge 胸卡 salesperson, shop assistant, consultant, advisor, analyst, researcher too fussy/picky 挑三揀四的 expert, specialist, operator, cleaner, courier(通信員，聯絡員) engineer, machinist, technologist, technician 問題：problem, trouble, failure,breakdown,crackdown,out of order engineer 工程師 machinist 機械師 technologist 技術人員 technician 技工 tech-support 技術支持 trainer, trainee session 一次課 participant 參與者 fee 費用

　　seminar(座談會)，presentation, discussion, workshop group(分組) 　　　　 airhostess, stewardess(空中小姐) 　　　　 check in, luggage, case, purse, take off, land, arrive, board, window seat, aisle seat, briefcase(公文包)　suitcase(拉桿箱) 　 住宿：預約　reserve/book 　入住 check in 登記表 registration card room double room/twin room suite 套房　executive room 行政間 　　　 facility wake-up call, laundry, courteous bus(禮儀車), airport shuttle, river taxi 部門：headquarters, head office(總部)，subsidiary, branch, office(分公司)

　　2) 設備 printer(打印機), photocopier(復印機), fax(傳真) answering machine(答錄機) , projector(投影儀),scanner(掃描儀) 　 　　paper shredder(碎紙機), video player, video recorder 　　 　duplicate 復印　OHP 投影儀

　　6 TOPIC 文件 bank statement　銀行清算單 bank account(銀行帳戶), current account(活期帳戶), deposit account(定期帳戶) transfer 轉帳　　　cash　現金　cheque　支票　 interest rate　利率　　exchange rate 匯率　　bank holidy　銀行假日 financial statement　財務報表 balance sheet 資產負債表　　　assets 資產　liabilities　負債　equity　權益 current assets　流動資產　fixed assets　固定資產 invisible assets　無形資產 profit and loss account 損益表 income statement revenue 收入　cost 成本 expenses 開支　net/gross income 毛/凈收入 expenses claim form 報銷申請表　reimburse，reimbursement　報銷：

　　PART TWO

　　Questions 13-22

　　Section One

　　(Questions 13-17)

　　You will hear five short recordings.

　　For each recording, decide which type of document the speaker is talking about.

　　Write one letter (A-H) next to the number of the recording.

　　Do not use any letter more than once.

　　After you have listened once, replay the recordings.

　　13

　　14

　　15

　　16

　　17

　　A an invoice

　　B a price-list

　　C a bank statement

　　D a receipt

　　E a company cheque

　　F a balance sheet

　　G a contract

　　H an expenses claim form

　　答案：EBGFA

　　Tapescripts

　　Part Two. Question 13 to 22.

　　Section One. Question 13 to 17.

　　You will hear five short recordings.

　　For each recording, decide which type of document the speaker is talking about.

　　Write one letter (A-H) next to the number of the recording.

　　Do not use any letter more than once.

　　After you have listened once, replay the recordings.

　　You have 15 seconds to read the list A-H.

　　[pause]

　　Now listen, and decide which type of document each speaker is talking about.

　　[pause]

　　Thirteen

　　Woman: Well no wonder the banks returned it unpaid. Look, the figures dont match the amount in words. I expect someone was filling it in in too much of a hurry. Lets see, wed better issue another one straight away to pay Mrs Burton, because itll be another three weeks if we wait for the next cycle of payments. Her expenses on that sales trip were pretty high, and it wouldnt be fair to keep her waiting much longer.

　　[pause]

　　Fourteen

　　Man: Some of the suppliers are already asking about the increases. Ill check, but I seem to remember from last weeks meeting that in the end we agreed on three per cent. So that Ill do is go down each column and calculate the new amounts, and then it can be printed in time to be inserted into the new brochures. Can you check the figures for me, though, before it goes to the printers?

　　[pause]

　　Fifteen

　　Woman: Weve just received the paperwork from you about cleaning our premises, and I have to say that it doesnt reflect what we agreed in our conversation last week. For one thing, it says that we have to supply our security code, and for another it specifies monthly payment in advance, and I told you both of those were out of the question. Im afraid I really cant sign this. Could you send me a revised one?

　　[pause]

　　Sixteen

　　Man: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. Thats even when we take into account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid order are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the companys overall position is still strong.

　　[pause]

　　Seventeen

　　Woman: Ive just asked the Arden Conference Centre about availability for our next training seminar, and they said they still havent been paid for the one before last.. Ive had to ask them to send a duplicate! We really must be careful. Arden give us very favourable prices, but we havent got a contract with them Can you deal with it straight away so we stay in their good books?

　　[pause]

　　Now listen to the recording again.